Privacy policy

Last updated: June 21, 2022, 00:00

In this policy, all references to "X1000Casino", "Group", "we", "us", "our", and "ours" refer to any company within the ElsiKora Holdint Ltd group of companies. References to "you", "your", "yours", "you", and "your" refer to the person using our Website(s) and providing us with personal information.

1. Privacy Policy

"X1000Casino" is committed to protecting the personal information you provide to us, and we will take all reasonable measures to ensure that all data you submit through our Website(s) remains secure. To this end, we have created this Privacy Policy to inform you of the information we collect when you use our Services, why we collect this information, and how we use the data we receive.

This document describes how "X1000Casino" handles the information and data you provide to us. By submitting your information to "X1000Casino" and using our Website(s), you acknowledge your consent to us using your personal data as outlined in this document. If you do not agree with the terms of this Privacy Policy and do not wish to provide the requested personal information, please refrain from using this Website.

2. Collection of Information

The personal information we may request for further use includes, but is not limited to:

a. Any information you provide to us when filling out forms on account registration pages, as well as any other data you provide to us through the Website(s) or email (e.g., name, date of birth, bank card information, residential address, email address, phone number);

b. Exchange of messages through the Website(s), email, phone, web chat, or any other means of communication;

c. Participation in surveys that we conduct from time to time;

d. The entire transaction history associated with the customer's account, whether they occur through the Website(s) or through third-party services;

e. Information about logins and detailed data, including geolocation data, web logs, transaction logs, and other recorded system information about network activity.

3. Use of Collected Information

We use the personal information you provide us to improve the quality of the Services we offer and for the following purposes:

a. Processing your bets and transactions. This includes the use of your bank cards and electronic payment systems;

b. Providing customer support and assistance in setting up, operating, and managing your account;

c. Fulfilling legal and regulatory obligations;

d. Creating personal profiles of our customers for the purpose of awarding personal bonus points and rewards;

e. Taking necessary measures to secure the client's account and conducting necessary verification checks;

f. Analyzing customer dynamics through market research evaluations (participation in surveys is not mandatory, and customers have the choice to participate or not);

g. Providing our registered customers with information about promotional offers, products, and services, or providing advertising information from our business partners, affiliated companies, and subsidiaries, for which customers have specifically subscribed;

h. Analyzing and studying transactions to prevent fraud, money laundering, and other illegal gaming schemes.

4. Advertising Information

If you decide not to receive advertising information, we may still use your Personal Information, including your email address and phone number, to provide you with advertising messages about products, services, and promotional campaigns that we believe may be of interest to you. This may also include information about other gaming products and services from selected business partners. If you wish to stop receiving marketing and other advertising materials, you can opt out of this service by adjusting your account settings or contacting our customer support at {{ json_decode($config->socials)[2] }}.

You should also note that by accepting any prize or winnings from us, you agree to the use of your name, surname, and photographs for advertising and promotional purposes without additional compensation, except where prohibited by law.

5. Collection of Personal Information

We will not collect personal information about you without your knowledge. However, we may automatically collect certain data and obtain personal information about you where you would have provided such information when using our Services and through your interaction with us. We may also obtain certain personal information from online merchants and service providers as well as from customer lists lawfully acquired from third-party vendors. Additionally, we reserve the right to engage third-party service providers to provide technical support to customers, process your online transactions, and service your account. Please understand that any information you transmit to such providers, service providers, and online vendors may be accessed by us. We assure you that we will use and protect any Personal Information we obtain as stated in this Privacy Policy. Any information you provide will only be disclosed to third parties not affiliated with ElsiKora Holding Ltd. in accordance with this Privacy Policy, and we will take the necessary measures to ensure that our agreements with third-party service providers and online vendors always protect your Personal Information.

6. Sharing of Personal Data

We may share the information you provide with other companies within the ElsiKora Holding Ltd. group and our business partners with whom we collaborate, for the purposes of data processing mentioned in Section 3 of this Privacy Policy.

This consent also includes the processing of your requests regarding the use of our Brand/Products and/or Games/Products or our business partners.

Considering that the Internet is a global environment, the use of the Internet for the collection and processing of personal data is inevitably linked to data transmission. Therefore, we may also disclose the information you provide to our business partners, suppliers, and subcontractors to fulfill any agreement we may have entered into with them or with you. For full disclosure, we may provide you with information about any third party to whom information about you has been provided. Please note that to provide you with qualified service, we and/or our service providers may need to transfer your personal data from one country to another within the European Union (EU) and European Free Trade Association (EFTA), as well as to certain personal data processors located outside the European Economic Area (EEA). Therefore, by browsing the Website and exchanging electronic messages with us, you confirm and agree that we (or our suppliers or subcontractors) will process your personal data in these countries. We will always take all possible measures to ensure the secure processing of your information and data to comply with the terms of this Privacy Policy.

The relevant supervisory authorities, regulatory bodies, "X1000Casino" staff, including support staff, financial departments, and fraud detection departments, also have access to your personal data to perform their duties and assist you. By agreeing to this, you consent to the disclosure of information about yourself to them.

7. Sale and Distribution of Data

We do not sell personal data about our customers to third parties. However, we may disclose personal data in the event of acquiring any new business structures. If the structure of ElsiKora Holding Ltd. Group of companies undergoes any changes, such as a merger, acquisition by another company, or partial acquisition, it is likely that the personal data of our customers will be included in the sale or transfer. As part of our policy, we will inform our customers about this via email before any such transfer of personal data is made.

We also reserve the right to disclose personal data when we believe that such disclosure is necessary in connection with legal requirements or to ensure compliance with our terms, to protect our rights, property, or safety, as well as to protect any other companies in the Group, our customers, or other third parties.

8. Laws and Regulations

Hereby, we confirm that when collecting and processing your personal data for the purpose of managing your account, we undertake to comply with strict legislative provisions on the protection of personal data. Accordingly, we strive to protect your Personal Information and respect your right to privacy in accordance with applicable legal norms. Furthermore, to avoid any uncertainty in this Privacy Policy, nothing will prevent us from disclosing your Personal Information if required by law.

9. Retention of Your Personal Information

As stated in these terms and conditions, both you and "X1000Casino" may decide to close your account at any time. After the closure of your account, we will retain your personal data in text form for the time required by law. The data will only be used if requested by competent authorities in cases of financial and tax claims, fraud, money laundering, or investigation of any other unlawful activity.

10. Contact Us

You can contact us in the following cases:

a. To verify the accuracy of the personal information received from you and stored by us;

b. To find out how we use your personal information;

c. To prohibit the use of your personal information for advertising purposes in the future;

d. To update any stored information about you, provided that in such cases, you provide evidence that we may require from you to make such changes. Providing false information about yourself is illegal, and you are responsible for ensuring that we always have the most up-to-date and accurate information about you;

e. To request the transfer of your personal data in cases provided by law;

f. To demand the cessation of the processing of your personal data, as well as the erasure of data in cases provided by law.

You also have the right to lodge a complaint with the supervisory authority, in particular in the Member State of your habitual residence, place of work, or place of the alleged infringement if you believe that the processing of personal data concerning you violates the law on the protection of personal data.

11. Cookies

By accepting the terms and conditions of "X1000Casino", registering an account, and using our services, you confirm that "X1000Casino" will use cookie files to store and use certain information on your computer, laptop, tablet, or mobile device when accessing our websites, mobile websites, or mobile applications.

Cookie files are small text files that are saved on your computer or computer equipment when you visit certain websites. They store some parameters and send information from your browser to facilitate your internet navigation and provide more quality and personalized internet services. Without some of the cookie files we use, the website cannot function properly.

Currently, it is technically impossible to configure the parameters of your cookie files to use them with individual websites. However, if you want to delete all already stored cookie files on your computer or prevent them from tracking the algorithms of your page views on this website, you can do so by deleting existing cookie files and configuring the privacy settings of your browser to block them (cookie file settings are usually adjustable in the "Settings" section of your browser). We recommend that you do not block or delete cookie files as this may result in the unstable or incorrect operation of our website(s).

12. Agreement

Please note that this Privacy Policy represents an agreement between you and ElsiKora Holdint Ltd. We may periodically make changes to this Policy and notify you of these changes. We recommend reviewing the page with this Privacy Policy regularly.